School Gateway FAQ
School Gateway, LJS’ Online Payment Service for Parents
School Gateway is the online parent portal where parents can top up their child’s lunch money and pay for other things such as school trips. Parents can also see what their child has purchased for lunch and check their child’s lunch money balance. By using School Gateway, parents will reduce the amount of cash students bring into school and help the school save time and money on administration. School Gateway can also be used to provide two-way communication between the school and parents saving the school money by replacing SMS text messages with app messages very much like iMessage, WhatsApp or Facebook Messenger.
There are two ways to set up your account:
- Download the School Gateway app through your smart phone’s app store (available on Android and Apple devices only).
- Use a web browser to visit the website schoolgateway.com
Once you have completed either of the above steps, click on ‘New User’ and enter the email address and mobile phone number that LJS hold on record for you. Shortly after, you will receive an SMS text message containing a PIN number. Use your email address together with this PIN number to log into School Gateway.
As long as LJS hold your up-to-date mobile telephone number and email address contact details, you can request a new School Gateway PIN on the request a new PIN page. Once you have submitted your email address/mobile telephone number pair, you will receive an SMS text message allowing you to access the School Gateway service online or via the smart phone app. If you have trouble requesting a new PIN, please contact the school to verify your contact information.
Trouble logging in to the School Gateway portal can be because the school does not hold your current email and mobile phone number on record. Please contact the school to can check the contact details held for you on our system are accurate.
You can use School Gateway to make online payments using a credit card, debit card or instant bank transfer via the smartphone app or website.
The instant bank transfer payment option is the most economical option to use when paying money into school. LJS will absorb all transaction charges. A parents’ guide to setting up an instant bank transfer to LJS is available here.