FAQs for Online Learning

Online Learning – Technical FAQs (Frequently Asked Questions) for Parents/Carers

As you read the questions and answers below, please note that anything that is in green font is a link to another resource or article that might help you, should you need further information. To access the web link simply ‘hover’ your pointer over the green text and the pointer shape will change from an arrow shape to a finger, then click the text and you will be taken to the resource specified.

  1. School teachers have told my child to access the Independent Learning Portal but I don’t know what this is, can you advise?
    • The school independent learning portal provides access to independent learning resources for all subjects designed to help students with independent study. You will also find links to generic independent learning strategies that students can use to help support their studies, as well as subject specific independent learning material.


  1. My child does not know how to access Office 365 on their computer/laptop at home, can you advise?


  1. I don’t understand what Office 365 actually is, can you advise?
    • Microsoft Office 365 is an online environment accessible from any internet connected device 24/7 used to deliver distance learning. Office 365 enables collaboration and discussion whilst providing productivity tools which empower learning such as:

Word – for creating typed documents such as essays and responses to assignments

Excel – for creating spreadsheets used to complete mathematical calculations based on inputted data

Powerpoint – for creating visual slide-based presentations using text, imagery and animations

Publisher – for creating posters and brochures

Outlook – for communicating via email messaging and managing workloads using a calendar and task lists (so to clarify this is what your child will access their school emails through)

OneDrive – Cloud storage where students can save work knowing it can be accessed at any time from any internet connected device

Teams – a more social media style communication and collaboration portal which pulls together all of the Microsoft Office tools and features to truly empower learning, collaboration and communication. See this short video for more information.


  1. My child is using the Independent Learning Portal on the school website but does not have the Microsoft Office suite installed to be able to use resources created in Word, Excel, Powerpoint or Publisher, can you help?
    • If your child logs in to Office 365 via the school website, from the dashboard they will have the option to download and install the Microsoft Office suite on their Windows PC or Apple Mac computer
    • If your child is using a mobile phone or tablet, they can install the individual software titles available in the Microsoft Office Suite from their device app store, using their school Office 365 credentials to login once installed.


  1. My child has does not know their username and password for Office 365 (or the one they have seemed to be incorrect) can you advise?
    • Email your child’s details to ‘ictsupport @ laurencejackson.org’ (without spaces) and LJS IT support will reset your child’s password and email you the new details


  1. My child’s teacher has set up a Microsoft Team to deliver learning. How does my child access this?
    • The Microsoft Teams solution is free and accessible via either the Office 365 suite using a web browser, app store for Apple and Android mobile devices or the installable software for Windows PC and Mac.


  1. My child’s teacher has asked them to upload their work to ‘one drive’ but they don’t know how to do this and neither do I, what should we do?
    • Your teacher will email your child a link to a webpage. This link will take you to a webpage displaying the contents of a Onedrive folder. Simply use the upload button to browse your PC (or cloud storage such as your child’s own school Onedrive storage) and select the file to upload using the upload menu as shown below. File upload status/confirmation is displayed to the right


  1. My child needs to access Hegarty Maths but they don’t have a username and password, can you help?
    • Your child should use school email to contact their Maths teacher. All school staff are accessible to students using the email address book in the Outlook app.


  1. My child needs to access Hegarty Maths but their username and password are not working, can you help?
    • Your child should use school email to contact their Maths teacher. All school staff are accessible to students using the email address book in the Outlook app.


Online Safety and Acceptable Use of all school IT Services

Please note: All online learning offered by school is part of our IT services provision and therefore parents/carers and students are reminded that the protocols and guidance set out in the school Online Safety policy is very much applicable to all online learning resources provided by school.

Get In Touch

Contact us:

  • Church Lane, Guisborough, North Yorkshire, TS146RD
  • Tel: (01287) 636361
  • Email: reception@laurencejackson.org


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