The online payment service for parents/carers

As we are a cashless school, we do not handle or process cash on site and all payments are electronic. Arbor is the online parent portal where parents/carers can top up their child’s lunch money and pay for other items such as school trips, planners and equipment. Parents/carers can also see what their child has purchased for lunch and check their child’s lunch balance.  We use Class Charts for home learning, behaviour and communication (with the exception of parents evening invites and progress checks, which must be sent via email).


FAQs

How do I access Arbor?
We recommend accessing Arbor via the Arbor app, which you can install onto your smartphone or device, though you can also access it via a web browser.

How do I log in for the first time?

  • Click this link
  • Choose ‘Forgotten your password?’
  • Input your personal email address registered with school to receive password reset instructions which will be sent from password-reset@arbor-education.com.

How do I become an Arbor user?
By default, only the first emergency contact on our system is granted access to Arbor. To request to be a user on Arbor or request for another user on Arbor, please email reception@laurencejackson.org and we will process the request.

How to I change my details on Arbor?
You can do this via Arbor or by emailing reception@laurencejackson.org and our team in school will review and process the request. We will contact you if there is an issue.

How do I make online payments on Arbor?
You can pay via credit or debit card.  Items will either be in Lunches, School Shop or Trips.

I can still see items in the school shop that I have already purchased. Is this normal?
Yes, this is normal behaviour as some products may be available for repeated purchase. To view your historic purchases via the Parent App select the menu item (3 horizontal lines), scroll down to School Shop and select Invoices.

I am having account trouble – who do I contact?
Please email reception@laurencejackson.org who will pass on the issue to either our Data or ICT Team. Please always allow up to 2 working days for a response.